Reservation and Accommodation Guidelines

Before check-in, please read our booking policy, cancellation, and refund regulations, as well as check-in procedures to protect your booking rights. If you wish to change your room type during your stay, the original promotional room rate will not apply, and the difference will be charged according to the on-site promotional price. Cancellation policies will be handled in accordance with the relevant regulations of the Consumer Protection Law. Thank you for your understanding and cooperation.

  1. Payment must be completed within 24 hours of booking confirmation. For same-day reservations, unpaid bookings will only be held until 15:00.
  2. If you require early check-in or late check-out, please inform us at the time of booking. Additional charges may apply and are subject to adjustment on weekdays, weekends, and public holidays.
  3. For reservations made through third-party platforms, please refer to the respective platform's booking policies.
  4. For cancellation and refund policies, please refer to our 【Cancellation Policy】.
  5. All booking and accommodation policies are subject to the hotel's official announcements. The hotel reserves the right to modify these policies at any time. If you have any questions, please contact our customer service team before completing your reservation and payment.
  6. Room rates on our official website are inclusive of service charge and tax. Rates do not include charges for additional guests or extra beds.
  7. [Additional Person and Pricing Information] Details regarding additional person fees and related regulations can be found on each hotel's reservation webpage and in your reservation confirmation. Fees for consecutive holidays and special holidays will be based on the official calendar announced by government administrative agencies. If you have any questions, please feel free to contact the service hotline of each hotel for inquiries.
  • Reservations made through third-party booking platforms or other booking channels are not eligible for the official website cancellation policy.
  • After completing your reservation, please check if you have received a booking confirmation SMS/email. For assistance, please call the reservation center.
  • Payment must be completed within 24 hours of booking using reward points or a credit card. Reservations that remain unpaid after the specified period will be automatically canceled and released by the system. Please make a new reservation if needed.
  • For same-day arrivals, unpaid reservations will only be held until 3:00 PM on the check-in date.
  • The price on the official website includes taxes and service fees. If an invoice with a tax ID number is required, please request it upon check-in. Only one amendment is permitted within 7 days of issuance. Please retain the original invoice for your records.
  • In accordance with the standard accommodation contract regulations, guests who wish to cancel their reservation must notify the hotel.
    Refunds will be processed according to the following terms:
    1. Cancellationsmade 3 days or more prior to the check-in dateare eligible for 100% refund of the amount paid.
    2. Customers who cancel1–2 days prior to the check-in datewill be charged 50% of the amount paid as a cancellation fee.
    3. Cancellations madeon the check-in dateor no-shows are non-refundable.
    4. If you wish to modify your reservationwithin 3 daysprior to arrival, charges will apply according to the applicable cancellation policy.

  • If an onshore typhoon warning is issued on the check-in date and the guest's departure location,(destination, or any area along the travel route falls within the designated warning zone,)guests may request a full refund before the warning is lifted or retain the full amount as accommodation credit valid for one year from the application date.

  • Unused retained credits or no-show reservations will be forfeited without prior notice.
  • Any bank transfer fees incurred during the refund process shall be borne by the recipient. No remittance proof will be provided. If you need assistance, please contact the Reservation Center.
  • Refund processing requires approximately 14–21 business days. Processing times may be extended during weekends or public holidays. Thank you for your patience and understanding.
  • 【Parking Information】For parking details, please refer to the booking page of your respective property or your reservation confirmation. Should you have any questions, please contact the service line of the property directly.
  • Check-in time is from 16:00; check-out time is before 11:00. Please have your identification documents ready for registration upon check-in.
  • The hotel uses self-check-in kiosks for check-in. If you wish to redeem Tourism Bureau FIT paper vouchers, third-party physical accommodation vouchers, or have other requests, please approach our front desk staff for assistance.
  • If you require a tax invoice with a business registration number, please notify us upon check-in. Invoices may only be amended once within 7 days of issuance. Please retain your paper invoice carefully.
  1. The entire hotel is strictly non-smoking and does not accommodate pets. If smoking or pets are found on the premises, a cleaning fee of NT$5,000 will be charged. Any damaged facilities must be compensated at full replacement cost.
  2. To maintain a quality stay for all guests, please keep noise to a minimum after 22:00.
  3. Please keep valuables with you at all times or store them in the in-room personal safe. The hotel is not responsible for any loss or theft.
  4. Room layouts may vary depending on the room configuration. Photos are for reference only.
  5. In response to government environmental policies, the hotel does not provide disposable personal hygiene items. Shampoo, conditioner, and body wash are available in all rooms. Pre-cooling of rooms prior to check-in is also not provided. After inserting your key card to activate power, please check whether the air conditioning panel has automatically turned on and adjust the temperature as needed. We recommend removing your key card when leaving the room to help conserve energy.
  6. The hotel reserves the right to modify these policies at any time.
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